Collecting feedback about a resource's usability
You want to know if the resource works for people, without prying.
Ask about the resource, not the person. Keep questions short, anonymous and about usability: can people find it, open it and understand it. Never ask who used it or why.
That keeps the offer voluntary and gives you answers you can act on.
Why should feedback stay about the resource?
If colleagues think their answers reveal how they feel, they will either skip the question or say what they think you want. Neither helps you.
Usability questions are safer. They ask about links, language, timing and format, which are things you can improve.
What should I never ask?
Avoid anything that points at a person’s inner life:
- Whether they felt calmer, less stressed or happier.
- How many times each named person used it.
- Whether it helped with a personal problem.
- Why they chose not to use it.
Wellbeing is personal, and in Malaysia personal data is covered by the Personal Data Protection Act (PDPA). If you are unsure what your organisation may collect, check with whoever handles data protection.
Try this: five questions for the whole team
Send them as an anonymous form or ask on paper at a team meeting. Ask people to answer in a sentence.
- Was it easy to find the link when you wanted it?
- Was it available in a language you are comfortable with?
- Was the format easy on your phone or laptop?
- Was the timing of the offer right, or did it arrive at a busy moment?
- Is there anything that would make it easier to use?
Add a closing line: “You do not need to have used it to answer, and nobody will be asked who replied.”
How do I include people who did not use it?
They matter most. Ask them, in a general way, what might make it more useful. Usually the answer is practical: no time, the wrong language, or unsure if it was allowed in work hours.
Say plainly that using it during a break is fine, and that not using it is also fine. The note in writing a plain voluntary-participation note helps with this.
What do I do with the answers?
Read them as a group, not one by one. Look for the same point coming up more than once. Fix what is easy, and tell the team what you changed.
If a comment suggests someone is struggling, do not try to work out who wrote it. Offer support to the whole team, and point to our page on when to get more support.
How is this different from scoring app use?
Counting logins or minutes treats a private habit as performance. We explain why that goes wrong in why app participation should not become an employee score.
What is a good next step?
Write your five questions and test them on one colleague you trust. Then send them to the group. If you are reviewing a full pack, see how to review a workplace resource pack without health claims, and our workplace and colleagues guides for more.
When the replies are in, Sadhguru’s free 7-minute guided meditation in the Miracle of Mind app is an optional way to take a calm few minutes before you decide what to change.
Common questions
Can I ask who used the resource?
It is better not to. Names turn a voluntary offer into something people feel observed on, and use of a wellbeing resource is private. Ask general questions to the whole team, and let people answer without a name.
What counts as private data here?
Anything about someone's health, mood, feelings or home life. Under the Personal Data Protection Act (PDPA), personal data needs care, so keep your questions about the resource itself: is it easy to find, easy to open, and available in the right language.
How long should the form be?
Three to five questions is plenty. Each should take seconds to answer. A long form signals that the answers will be examined, and people tend to skip it or answer cautiously.
What do I do with negative feedback?
Treat it as useful. If people say the link is hard to find or the language is wrong, fix those. Tell the team what you changed, so they know that answering was worth it.
Read next
If you would like a calm few minutes before reading what colleagues said, a short guided meditation is there, so you can take the feedback in at your own pace.